Vacation Reservations Coordinator
4.
4 Lahaina, HI Lahaina, HI Full-time Full-time $28 - $30 an hour $28 - $30 an hour 4 days ago 4 days ago 4 days ago Vacation Reservations Coordinator Maui leads the pack as the top destination for short-term vacation rentals.
By teaming up with My Perfect Stays, you'll be part of one of the fastest-growing players in the vacation rental sector.
As a Reservations Coordinator, you'll need solid organizational abilities and a sincere dedication to our vibrant company culture, marked by joy, eagerness, and constant enhancement.
We're dedicated to fostering and supporting individuals with a fervent desire to advance in this industry.
Responsibilities and Duties:
Skillfully manage reservation tasks, including payment processing, handling cancellations, addressing inquiries, fulfilling special requests, providing property details, and resolving guest concerns.
Assist in resolving third-party booking complications from platforms like Airbnb, Booking.
com, and VRBO.
Assess availability of vacation rental properties for desired travel dates and make reservations according to customer preferences and budget.
Address any booking issues promptly and provide guidance to customers throughout the reservation process.
Promote additional services and perks to guests to enhance their experience.
Offer customer support for reservation modifications, cancellations, and refunds, employing problem-solving skills as needed.
Collaborate with other departments as necessary to provide seamless support.
Guide customers in selecting the most suitable vacation home rental for their needs.
Ensure timely reconciliation of outstanding balances.
Support training initiatives and contribute to ongoing learning efforts.
Assist Reservations Manager with data entry tasks and maintain data accuracy.
Uphold company policies and procedures to foster trust among guests, property owners, and stakeholders.
Accurately input data into various systems while preserving data integrity.
Undertake additional property management tasks or special projects as assigned.
Key Competencies:
Reliability:
Demonstrate consistent attendance and dependability.
Communication Skills:
Effectively convey booking information and policies to customers.
Sales Skills:
Capable of promoting and upselling services to customers.
Self-Starter:
Motivated to complete tasks autonomously.
Solution-Oriented:
Analyze information and implement efficient solutions.
Adaptability:
Willingness to learn and adapt to new software.
Auditing:
Openness to participate in audit processes.
Qualifications:
Education:
High School Diploma, GED, or equivalent Associate degree preferred.
Skills:
Proficient in Microsoft Office Suite and Google Docs.
Basic troubleshooting skills for technology issues.
Expertise in guest resolution management.
Effective oral and written communication.
Quick learner with new software and tools.
Experience in Hotels, Vacation Rentals, Sales, or Customer Service and/or Reservations teams.
Job Type:
Full-time Pay:
$28.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Health insurance Schedule:
8 hour shift Day shift Application Question(s):
Our main office is located in WEST MAUI.
Do you currently live in this area of Maui? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Lahaina, HI Lahaina, HI Full-time Full-time $28 - $30 an hour $28 - $30 an hour 4 days ago 4 days ago 4 days ago Vacation Reservations Coordinator Maui leads the pack as the top destination for short-term vacation rentals.
By teaming up with My Perfect Stays, you'll be part of one of the fastest-growing players in the vacation rental sector.
As a Reservations Coordinator, you'll need solid organizational abilities and a sincere dedication to our vibrant company culture, marked by joy, eagerness, and constant enhancement.
We're dedicated to fostering and supporting individuals with a fervent desire to advance in this industry.
Responsibilities and Duties:
Skillfully manage reservation tasks, including payment processing, handling cancellations, addressing inquiries, fulfilling special requests, providing property details, and resolving guest concerns.
Assist in resolving third-party booking complications from platforms like Airbnb, Booking.
com, and VRBO.
Assess availability of vacation rental properties for desired travel dates and make reservations according to customer preferences and budget.
Address any booking issues promptly and provide guidance to customers throughout the reservation process.
Promote additional services and perks to guests to enhance their experience.
Offer customer support for reservation modifications, cancellations, and refunds, employing problem-solving skills as needed.
Collaborate with other departments as necessary to provide seamless support.
Guide customers in selecting the most suitable vacation home rental for their needs.
Ensure timely reconciliation of outstanding balances.
Support training initiatives and contribute to ongoing learning efforts.
Assist Reservations Manager with data entry tasks and maintain data accuracy.
Uphold company policies and procedures to foster trust among guests, property owners, and stakeholders.
Accurately input data into various systems while preserving data integrity.
Undertake additional property management tasks or special projects as assigned.
Key Competencies:
Reliability:
Demonstrate consistent attendance and dependability.
Communication Skills:
Effectively convey booking information and policies to customers.
Sales Skills:
Capable of promoting and upselling services to customers.
Self-Starter:
Motivated to complete tasks autonomously.
Solution-Oriented:
Analyze information and implement efficient solutions.
Adaptability:
Willingness to learn and adapt to new software.
Auditing:
Openness to participate in audit processes.
Qualifications:
Education:
High School Diploma, GED, or equivalent Associate degree preferred.
Skills:
Proficient in Microsoft Office Suite and Google Docs.
Basic troubleshooting skills for technology issues.
Expertise in guest resolution management.
Effective oral and written communication.
Quick learner with new software and tools.
Experience in Hotels, Vacation Rentals, Sales, or Customer Service and/or Reservations teams.
Job Type:
Full-time Pay:
$28.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Health insurance Schedule:
8 hour shift Day shift Application Question(s):
Our main office is located in WEST MAUI.
Do you currently live in this area of Maui? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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