Marketing Manager - Lahaina, Maui

Company Name:
Wyndham Worldwide
Title: Marketing Manager - Lahaina, Maui
Location: United States of America-Hawaii-Lahaina
Requisition ID: 1200113
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:
We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
We delight our customers by meeting their needs or exceeding their expectations. We are "memory makers."
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.
Job Description:
Lead a team to meet and exceed budgeted tour flow and VPG through training, program refinement, process improvement, motivation, and strategic planning.
Recruit, Interview, train & retain talented CMAs.
Produce fair, consistent weekly CMA schedule.
Facilitate structured and consistent Training or all CMA's.
Track and administer consistent performance management.
Provide frequent feedback and written monthly CMA coaching notes.
Ensure marketing location is fully equipped with supplies and tools to drive CMA success.
Willing to act as an after shift duty phone manager.
Resolve Guest Issues and foster the Count on Me! experience for all.
Maintain and develop strong working relationship with sales leadership and representatives.
Tour reception and sales/marketing liaison.
Maintain accurate attendance record keeping.
Comply with Human Resource and company policies.
Self starter who likes to work independently.
Outstanding\communication skills, previous supervisory experience.
History of reliability, dependability and effective follow through.
Outstanding attention to detail.
Timeshare experience
2 years management or supervisory preferred or 2 years timeshare equivalent experience.
Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
Ability to deal with both customers and salespeople.
Ability to focus on details.
Ability to handle simultaneous situations.
Ability to handle departmental problems and situations.
Knowledgeable with commission payroll and understanding.
Must be proficient at Microsoft Office.
Must be able to work independently.
Must be able to interact with many other departments within the company.
Job: Marketing

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