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Sales Administrative Coordinator - Lahaina, HI

Company Name:
Wyndham Worldwide
Title: Sales Administrative Coordinator - Lahaina, HI
Location: United States of America-Hawaii-Lahaina
Requisition ID: 1404030
Description:
Wyndham Vacation Ownership Lahaina, Hawaii is currently looking for a driven sales administrative coordinator to work with the Best of the Best!
As successful Sales Administrative Coordinator will:
Greet and qualify touring guests . Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconcilaiton in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards.
Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
Stock and organize office supplies or collateral as needed
Maintan beverage counter with guest refreshments and perform light cleaning
Receive and disperse all mail and shipments
Scope/Financial Responsibility
Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to WVO Standard Operating Procedures to secure the company's assets.
Travel Requirements
No travel required
Competencies
Ability to work under high stress and fast paced environment
Ability to overcome difficult customer complaints and objections
Ability to be detail oriented, accurate and thorough
Possesses great customer service and communication skills
Possesses great interpersonal skills
Ability to be solution oriented
Possesses productive, energetic, and self-motivated attributes.
Possesses organizational skills
Flexibility/Adaptability/Managing Multiple Priorities
Possesses excellent written and verbal communication skills
Possesses time management skills
High School Diploma or equivalent
Knowledge and skills
Computer Skills Required
Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
Flexible hours (from as early as 8am to as late as 10pm)
Flexible schedule (to include nights / weekends / holidays)
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel (preferable)
One year of general office experience
One year of customer service experience
Our Organization and Culture
Is it any wonder thatFortune Magazine lists us as among the World's Most Admired Companies in 2010? Wyndham Vacation Ownership is a proud member of Wyndham Worldwide (NYSE:WYN). Wyndham Worldwide has 12 hotel brands with 7040 hotels on six continents, and more than 830,000 owners who travel to 155 resorts throughout North America and the South Pacific.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
We are an Equal Opportunity Employer.
Job: Administrative

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