Concierge/Marketing Rep - Westin Maui

Renew your spirit with invigorating adventure in the famed Hawaiian surroundings of this Maui retreat. The surrounding area is steeped in Hawaiian tradition, yet you'll find inspiring Westin touches at every turn!
The ideal Concierge/Marketing Representative will have a contagious Spirit of Aloha, be extremely knowledgeable of the Island of Maui, have a positive "can-do" attitude, enjoy assisting guests and fellow Reps, and be capable of meeting performance targets. This is an Hourly + Bonus position.
Concierge/Marketing Reps serve all Hotel guests and visitors to Maui in Concierge Services, promoting the Hotel's outlets, ensuring that all of a guest's desires for a superior vacation experience will be exceeded, while at the same time, successfully inviting guests to discover Westin Vacation Ownership through a 90 minute Preview.
ESSENTIAL JOB FUNCTIONS:
-Performing exemplary and outstanding concierge service to all guests of the resort and visitors to Maui.
-Place and confirm reservation requests on behalf of guests and visitors
-Reconfirm pertinent reservation details
-Promote the Westin Maui Resort and Spa's outlets and make reservations
-Create a Starwood customer for life by promotion of SPG program.
-Create interest in attending a 90 minute sales presentation for Westin Vacation Ownership.
-Perform the daily duties assigned to by the manager.
-Continue to build on knowledge of local area and hotel amenities.
-Maintain positive working relations with fellow Starwood associates and merchants.
-Assist any and all guests when opportunities arise.
-Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
-Return calls of all guests in a timely manner.
-Use proper telephone etiquette with all guests. Always address the guest in a professional manner.
-Complete daily checklists and adhere to standards.
-Maintain minimum performance standards for tour and GI generation.
-Maximize tour flow and lead generation through guest experience and contest promotions.

MARGINAL JOB FUNCTIONS:
Be flexible with hours working weekends, holidays, and AM or PM shifts if needed. Keep track of personal progress and goals to improve knowledge of business and self-motivation.

Related keywords: Maui, Lahaina, Westin, Sales, Marketing, Guest Service, Customer Service, Timeshare, Vacation Ownership, Resort, Villas

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