Marketing Representative - Maui

Job Description:
Vistana Signature Experiences, Inc., a subsidiary of Interval Leisure Group (NASDAQ: IILG), is the exclusive provider of vacation ownership for the Sheraton and Westin brands under license from Starwood Hotels & Resorts Worldwide, Inc. and its affiliates and is an authorized partner of the SPG program. More than 220,000 families own at the company's 20 villa resorts in the U.S., Mexico and the Caribbean, which operate under the Westin and Sheraton brands. Headquartered in Orlando, FL, and with over 4,300 employees in North America, Vistana continues to build on its more-than-35-year history of excellence in vacation ownership and leisure travel. For more information, please visit . Job Description The Concierge/Marketing Representatives, also known as Vacation Services Coordinators (VSC), provide world-class Westin or Sheraton branded concierge services for our resort guests. They assist Villa Owners with their pre-arrival planning in a friendly, proactive and efficient manner and generate qualified prospective purchasers for presentation tours of company's products, according to the standards and professionalism adhered to by all Associates. Concierge/Marketing Reps are also full service agents for Activities, booking and issuing tickets for a variety of island vendors, and collaborate with guests and Associates and resources to achieve high levels of service. ESSENTIAL JOB FUNCTIONS: Tour Booking: Generate interest in Vacation Ownership products and book preview tours of The Westin Ka'anapali Ocean Resort Villas Sales Gallery. Must maintain minimum performance standards for tour generation. Tracking: Track and record data pertaining to guest interactions and tours booked. Activity Bookings: Gain knowledge of local activities to best recommend and create customized itineraries for any family. Pre-arrival Contact: to provide a vacation service prior to arrival for all hotel guests that will deliver all critical information needed in preparing for any vacation such as what to pack, local weather or directions to resort. Pre-Arrival Welcome Call: During pre-arrival call, build on guest's excitement and anticipation of the many amenities and activities exclusively offered at our resort and pre-book island activities as well. Pre-Arrival Reservation Confirmation: Reconfirm pertinent reservation details or guest's requests that will be passed on to front desk (such as special occasions, check-in time, special room needs such as ADA or cribs. Daily Checklists: Complete daily checklists and adhere to standards that have been established in your department. SPG Promotion: Promote Starwood Preferred Guest program to create lifetime customers. Quarterly & Focus Meeting attendance. Manager Support: Perform daily duties as assigned by your managers. Requirements Customer Service/Guest Relations experience required. Previous Sales or Marketing experience is preferred. Must be knowledgeable about Maui, the Hawaiian Islands and its culture. Must have excellent communication skills. Proficiency with computers: including Microsoft Office (Word, Excel, Outlook), and internet navigation. Flexibility with scheduling required: including weekends, holidays, mornings and evenings. Property/Location Come join our Westin Vacation Club team! We operate out of the following locations: The Westin Ka'anapali Ocean Resort Villas is an uncommonly luxurious Hawaii vacation ownership opportunity, offering unique residences that embrace both Westin's standard of quality and Maui's most spectacular oceanfront vistas. The Westin Kaanapali Ocean Resort Villas is set along a pristine expanse of Ka'anapali's North Beach (ranked #1 on "America's Best Beaches"). The Westin Nanea Ocean Villas , situated on Maui's majestic North Ka'anapali Beach, will offer 390 luxurious villas and a variety of world-class resort amenities. The Westin Nanea Ocean Villas is a relaxing haven with culturally inspired programs and authentic Hawaiian experiences, complete with signature Westin touches. The Westin Maui Resort & Spa on legendary Ka'anapali Beach is the perfect island resort for an inspiring Hawaiian vacation overlooking the cobalt-blue waters of the Pacific Ocean. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless. The Sheraton Maui Resort & Spa is the premier location for a dream Hawaiian vacation. Situated on Ka'anapali Beach, the Sheraton Maui Resort & Spa is the most romantic escape in all the Hawaiian Islands the dramatic point at which the legendary Black Rock of Ka'anapali meets the ocean. Anchored by the Black Rock itself, this spectacular Maui hotel beckons hopeless romantics, discerning honeymooners, and fun-seeking famil...

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