Customer Assistance Representative Sr. - Part Time - Enterprise Rent A Car Kahului Airport

Overview
Equal Opportunity Employer/Disability/Veterans
Enterprise Rent-a-Car is looking for the right individual to join their Customer Service Team at the Kahului Airport Enterprise Location! The Customer Assistance Representative, Sr (CAR Sr) will provide a high level of customer service by assisting customers with their rental needs in a high-paced Home City office office.
The CAR Sr greets customers upon arrival and provides exceptional customer service including sales during rental transaction, walks customer to their rental, and also receives customers upon return. The ideal individual has great Aloha spirit, able to work afternoon to closing hours throughout the week primarily weekends, able to promote/suggest/sell optional rental products (insurance/upgrades/etc), and have excellent phone etiquette.
Responsibilities
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins transactions
Position requires prolonged standing during shift
Responsible for notifying a Manager of any known vehicle problems and any required customer service issues and/or concerns
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Perform miscellaneous and backup duties job-related duties as assigned
Please note: This position requires standing and walking during entire work shift
Qualifications
Must have High school diploma or GED; Some college preferred
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work 30-39 hours a week
Aside from religious observance, must be available to work weekends and holidays.
Must be able to stand/walk entire work shift that will include outdoor elements
out of state applicants: This position does not offer interview travel and relocation expense reimbursement or accommodations.



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