Systems Administrator II

The Association of Universities for Research in Astronomy, Inc. (AURA) operates several observatory centers (including the National Optical Astronomy Observatory, the National Solar Observatory (NSO), Large Synoptic Survey Telescope and the Gemini Observatory) in the United States and Chile under cooperative agreements with the National Science Foundation.
The Systems Administrator II will be part of the NSO IT team supporting the DKIST Observatory located in Maui, Hawaii. This position's primary responsibilities include management and support of NSO staff desktop systems (Mac, Linux, Windows), troubleshooting computer system issues and diagnose system perfor mance. This position will also serve as the first point of contact for NSO staff seeking technical assistance and resolve technical problems with Local Area Network (LAN), Wide Area Network (WAN), and other systems. The Systems Administrator II will operate and maintain computer systems that support one or more of the following applications: scientific research, instrument engineering, project data storage and distribution, management and administrative functions, and electronic communication and document generation.
Essential Functions:
Analyzes, builds, supports, and maintains hardware, software, and peripheral devices, including servers, workstations, printers, and network devices.
Troubleshoot software including email clients, Office software, network monitoring tools and system performance tools.
Communicates with project managers, system managers and the user community regarding computer systems support requirements and solutions.
Analyzes and evaluates computer systems performance, diagnoses problems, evaluates hardware and operating system function and performance, as required.
Designs, develops, and maintains user documentation, system procedures, and operator instructions.
Performs system configuration, administration, and maintenance.
Performs both preventative (patching, updates) and emergency systems maintenance (eg. failed desktop/server).
Assists/trains staff using applications and computer systems.
Perform a wide range of duties including system security, physical aspects of the DKIST observatory (cabling, racking systems), and frequent end-user communication/support.
Required Education/Experience/Skills/Abilities:
Two or more years with hands-on experience in: Multiple OS platforms with strong emphasis on Linux (CentOS, Red Hat, Ubuntu), Mac OS X, and Windows systems.
Experience with and understanding of hardware RAID.
Strong analytical ability with skills in problem avoidance and diagnosis.
Utilize excellent customer service skills and exceed customers' expectations.
Disciplined approach to work activities, ability to define and implement procedures.
Effective verbal and written communication skills.
Ability to function in a distributed and dynamic work environment, work independently and remotely.
Attention to details and commitment to achieving high quality results.
Basic level knowledge of data communications networking, both wired and wireless.
Commitment to stay abreast of current-market hardware and software products used in Information Technology.
Must be capable of completing occasional work days at a high-altitude location (approximately 10,000 feet).
Preferred Education/Experience/Skills/Abilities:
Bachelor's (4-year) degree, preferred with a technical major, such as engineering or computer science, or a 2-year associate degree in computer information technology with 2 years of progressive hands-on experienceExperience with configuration and deployment management tools (SaltStack, Chef, Puppet, etc)
Telecommunications and videoconferencing systems
Web servers and sites
Astronomy, physics applications/computing
Experience with OS-level scripting environment, such as Bourne shell
Experience with working in a research environment that relies extensively on Open Source solutions
Participate in hardware cost projections and writing purchase requests
Maintains a can-do attitude, is a self-starter, proactive, strategic thinker, team player, quality focused, and pays attention to detail
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk; reach with hands and arms and stoop; kneel; crouch; or crawl.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Must possess - sufficient mobility, strength, or dexterity in both arms and hands and both legs to a) reach upward, sideways, downward to work with paper files; b) sufficient mobility and dexterity to utilize computer systems, fax machines, copiers, and other office machines.
Must possess ? 1) ability to read and understand instructions, drawings, safety guides, and other written materials necessary to perform job; 2) sufficient visual capacity to perform the applicable functions without assistance of visual aids other than eye contacts or eye glasses; 3) sufficient spoken aural capacity to hear and understand instructions, warning bells, fire alarms, or shouted instructions without assistance of auditory aids other than a hearing aid; and 4) ability to impart information orally so that others understand and can respond appropriately
Please list 3 professional references in your application and attach a CV or resume (PDF files preferred) and cover letter to your application. Please name any attachments with the following format: 17-0221LastnameDocname. Application documents that are not uploaded as part of the application may be sent to
AURA, as a leader in the astronomical community, is committed to diversity and inclusion. AURA develops and supports programs that advance our organizational commitment to diversity, broaden participation, and encourage the advancement of diversity throughout the astronomical scientific workforce. Learn more at
As a recipient of U.S. Government funding, AURA is considered a government contractor and is subject to Equal Employment Opportunity and Affirmative Action regulations. As an Equal Opportunity and Affirmative Action Employer, AURA does not discriminate based on race, sex, color, age, religion, national origin, sexual orientation, gender identity/gender identity expression, lawful political affiliations, veteran status, disability, and/or any other legally protected status under applicable federal, state, and local equal opportunity laws. The statements below as well as the requests for self-identification are required pursuant to these regulations. We encourage your participation in meeting these federal reporting requirements which are included for protection and to assist us in our recordkeeping and reporting. Your responses are kept strictly confidential.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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