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Reservations Agent, Aston Kaanapali Shores, Part Time, 18-049

Come join our team!


Come join our team!


Why?


You're Gonna Love It Here!


When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.


It's Not Just a Job


Our employees smile, not because we want our guests to feel welcome, but because we can't help it. Our work is fulfilling because we're in the business of spreading aloha to our guests.


We Make Promises


Aqua-Aston offers competitve benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company's success.


Job Description


Position Summary:


Provide customer service to assist future and/or in house guests with room reservations. Provide detailed information about the property, amenities, room features, and room rates.


Job Responsibilities:



  • Describe and explain Maui region properties and unit configurations.

  • Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists, and other forms of reporting.

  • Know, understand and utilize reservations systems of the property, CRO, and virtual phone systems.

  • Become familiar with occupancy levels and rate availability for all properties for various time frames in order to assist with yielding, inventory management and strategy for unforeseen circumstances.

  • Handle multiple tasks with a high level of patience, tact, and diplomacy while collecting accurate information.


Job Requirements:



  • High school diploma or equivalent.

  • Customer service skills.

  • Communication skills in English language (written, oral).

  • High level of organization and attention to detail.

  • Basic computer knowledge including spreadsheets, documents and software.


Property/Location


Aston Kaanapali Shores, 3445 Lower Honoapiilani Road, Lahaina, Maui, HI 96761


Diversity Commitment


We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


 

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