Sr. Vacation Services Coordinator, The Westin Maui Resort & Spa

Vistana Company Overview

Vistana? Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you?re passionate about selling, supporting, or communicating a unique vacation lifestyle, we?re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Westin Maui Resort Gallery - 2365 Ka?anapali Pkwy, Lahaina, HI, 96761

Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Ka?anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless.

Job Description

Position Summary:

In this leadership role, a Senior Vacation Services Coordinator (Sr. VSC) fulfills the responsibilities of the VSC as well as leads, motivates and supports the Hotel Integration Team. The Hotel Integration program will be the primary leadership focus, but the expectation is to support other market segments and teams as business needs direct. The Sr. VSC generates prospects and assists in the implantation, tracking, reporting of marketing programs as provided Company guidelines. Additionally, the Sr. VSC supports management in the operational, motivational, recruiting, training, interviewing, reporting and administrative functions.

Primary Responsibilities:

  • Meet or exceed all individual Sr. VSC performance targets through professional persuasion by generating qualified prospective purchasers from the Hotel Integration program to attend the Westin Vacation Club sales presentation. Provide a brand experience and maintain brand standards in all interactions with guests and colleagues, including but not limited to diplomatically sharing promotional terms and conditions to guests qualifying for tours.

  • Assist in the recruiting and new hire on-boarding process, including but not limited to: participating in recruiting/interviewing process; acclimating new VSCs to Company/department policies, forms, Standard Operating Procedures (SOPs), contacts and other resources; and training. Motivating and fostering development of new hires.

  • Provide leadership support to Marketing Leaders by: developing creative suggestions for improvements to current marketing programs in order to maximize efficiency in sales and guest/owner relations; serving as a training coordinator and implementing designed training curriculum; tracking of individual VSC and team goals/progress; identifying areas of opportunity for VSCs and partnering with Marketing Leadership to develop and deliver trainings/action plans for performance improvement; organizing/facilitating monthly marketing team ?Focus Meetings;? and other duties as required and/or assigned.

  • Provide ongoing leadership support to Hotel Integration team by: effectively responding to hotel integration guest issues while maintaining brand standards; timely assigning arrivals to VSCs to allow for pre-arrival calls to be completed; ensuring completion of the pre-arrival process according to published standards; creating/maintaining work schedules in partner with other Senior(s) VSC if applicable; ensure that all marketing department related documents are accurately and timely completed, signed, and submitted for review according to Company standards; and other duties as required and/or assigned.


  • Excellent verbal, written, and computer skills required

  • Must have at least three years of successful production in either the marketing or sales fields

  • Must have prior leadership experience, and a familiarity with supervising associates

  • Must have extensive knowledge of the Resort business, and fully understand the concierge model

  • Must embody professionalism, and consistently demonstrate high quality guest service

  • Must be willing to work flexible hours including evenings, weekends and holidays

Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


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